HomeTroubleshooting

Troubleshooting

There are a few things that tend to fix most common problems. Here's a quick checklist we suggest you run through if you're having issues.

Choose which platform you're having issues with:

Web App
Relume Chrome Extension
  • Hard refresh the page
    Press “Ctrl + F5” on Windows or “Cmd + Shift + R” on Mac to hard refresh the page. This will clear the cache and reload the page with the latest updates.
  • Log out and log back in to your account
    Try logging out of the library and then logging back in again. This can sometimes resolve issues related to authentication.
  • Reach out to us on slack
    If the above steps do not resolve the issue, please reach out to us on Slack. We will do our best to assist you with troubleshooting the problem and resolving it as soon as possible.

    Note: Please include your email address and a detailed description of the problem you are facing when reaching out to us. This will help us to assist you more effectively.
  1. Hard refresh the page
    Press “Ctrl + F5” on Windows or “Cmd + Shift + R” on Mac to hard refresh the page. This will clear the cache and reload the page with the latest updates.
  2. Disable the extension (and refresh your effected Webflow page) then re-enable it (refresh your Webflow page again)
    ‍    • Go to the extension settings in Chrome by using this link here.
    • Toggle the Relume extension off.
    • Return to your effected Webflow page and refresh the page.
    • Go back to extension page and toggle the Relume extension back on.
    • Return to your effected Webflow page and refresh the page again.
  1. Restart your Chrome browser
    This will often fix any temporary silliness.
  2. Reach out to us on slack
    If the above steps do not resolve the issue, please reach out to us on Slack. We will do our best to assist you with troubleshooting the problem and resolving it as soon as possible.

    Note: Please include your email address and a detailed description of the problem you are facing when reaching out to us. This will help us to assist you more effectively.
Support
All support for the Relume is provided through Slack. To get assistance, please join our Slack community and send a preview link of your Webflow project along with a description of your problem to one of our experts. We will review your issue and guide you through a solution.

For account-related issues, please contact [email protected].
Join our Slack
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